Terms and Conditions

PLEASE NOTE YOU MUST AGREE TO THESE TERMS AND CONDITIONS WHEN BUYING FROM OUR ONLINE STORE, PLEASE READ THEM CAREFULLY AND REGULARLY, INCASE OF ANY UPDATES OR CHANGES WE MAY MAKE TO THEM.

PRIVATE POLICY
Your privacy is very important to us. The information you provide us will be used only to communicate with you and to send you promotional information. We respect your privacy. We will not send your information to third parties, and we treat all your information with care. All information given, will be kept safe.

Pretty Disturbia is owned by Etra Design House Ltd, Lowry House, Spring Gardens, Manchester M2 3AW. 
Company number 6631533.

ORDER INFORMATION
We will confirm your order by email and update you when it has been sent.

We accept the following payment methods from all UK residents over the age of 18.

Credit/ Debit cards- Maestro, Solo, Mastercard, Visa, Electron, Delta, as well as Paypal. We do not accept payments via American Express. 
All prices stated on the Website are in British pounds, Sterling and include VAT, but Delivery charges are additional- see below for further information.

UK DELIVERY
Our postal charge is set to £5 per item, for Royal Mail Special Delivery with free postage for orders over £50. We endevour to get your parcel to you within 2-5 Working days. This means your parcel must be signed for at the address given and will be delivered betwen 8am- 6pm. Please state if you need your order sooner than 2-5 Working days and we will do what we can to make sure it gets to you on time.

Please also make sure your parcel arrives undamaged before signing for it.

INTERNATIONAL DELIVERY
We do not currently offer international delivery but may do in the future, apologies for any inconvience caused.

RETURNS AND EXCHANGES
We hope you will be pleased with your Pretty Disturbia order but If for any reason you are unhappy with your purchase you can return your order to us, in its original condition (including all packaging and your returns form) within 14 days of receipt, for a full refund or exchange to the following address - PRETTY DISTURBIA RETURNS Red Door Studios, 12-14 Lever Street, Manchester, M2 4AT

This includes sale items also. For all returns, please fill in your returns form (the back of your order form) and send it back to us with your order so we can process the transaction quickly and easily.

We do reccomend you use recorded post to ensure proof of postage in the event the parcel does not get to us. We cannot except responsibility for lost items you have sent us, so please keep your postage receipt as proof. Your money will be refunded within 20 working days by the payment method originally used.

Your statutory rights are not affected.

GENERAL PRODUCT INFORMATION
We have a lot of items which are hand dyed/embellished which means each item will vary in design, making your Pretty Disturbia garment even more unique. We will try and make it as close to the image you see on screen so you know what you are buying.

We ask you follow the care instructions for your garments to ensure long life care, this can often mean washing it inside out at 30 degrees.

COPYRIGHT
We do not allow you to download our images from the site and we reserve all copyright and Intellectual rights to the Brand name, marks and designs related to the brand. eg. The website design itself as well as the Pretty Disturbia fashion collection and graphic prints.

CONTACT DETAILS
Pretty Disturbia,
Etra Design house LTD
Lowry House,
Manchester
M2 3AW

Please ring us if you have any further questions or queries on 0844 357 8532 or by email on [email protected] we will endevour to get back to you as soon as possible.